Dolly Parton's Great Smoky Mountain Family Amusement Park

Have a question? Our FAQs page offers information that is most often requested by our guests.

Still can't find an answer? Contact us using one of the options listed below.

General Dollywood & Dollywood's Splash Country Information: Toll Free 1-800-365-5996
Dollywood Vacations Lodging Information: Toll Free 1-866-857-2123
Group Information: 1-865-428-9890

Dollywood & Dollywood's Splash Country's Customer Service Center
2010 Operating Schedule
January 4 - February 7: 8:30 a.m. - 5:00 p.m. ET Monday - Friday
February 8 - January 1, 2011: 8:00 a.m. - 6:00 p.m. ET Daily
(Closed Easter, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve)

Dollywood Vacations Customer Service Center
2010 Operating Schedule
Open seven days a week, Monday - Sunday. Hours vary by season.

Mailing Address
Dollywood
2700 Dollywood Parks Blvd.*
Pigeon Forge, TN 37863

Note: This is a new address and may not be recognized by some GPS navigation systems. Click here for an address to use for this purpose.

Email: Submit your question online here.
(Due to the large volume of email received daily, please allow 8-10 days for response.)